Monitor terminals

Step 1. Go to the Terminals tab. A list of all terminals available for the selected customer will be displayed:

Step 2. In the table, select the terminal you want to automatically monitor.

Step 3. Click the Edit button at the bottom of the window to see the terminal configuration window:

Step 4. Fine-tune monitoring options by specifying the following:

Keep-alive period: specify the frequency (interval in seconds) of keep-alive messages sent from the terminal to the server.

Retry timeout: In case the server fails to receive a query, the client retries sending it after the interval (in seconds) indicated in this field until the query is successful.

Upload log files: select Daily or Periodically.

Log frequency, min: specify time for log files transfer.

Screenshot period, s: Specify the interval (in seconds) at which screenshots of the contents displayed on the terminal are to be taken. On the Web console turned-off terminals will be marked as 'out of order', and failed terminals are also marked as such. To disable screenshooting for the terminal, set 0.

Suppress application monitoring errors: select this check-box if you don't want to receive application error messages.

Suppress keep-alive errors: select this check-box if you don't want to receive keep-alive error messages.

Enable offline mode: Activate the option when the terminal doesn't have a stable connection with the network services server. In this case when the terminal didn't send its heart beat at the specified time, the state of the terminal will be Offline. Otherwise the terminal will have the Failed state and a notification will be sent to the service person.

Monitoring type: select Memory usage, CPU utilisation, Hanged applications, usage of certain disks.

Snapshot period, ms: The interval in seconds between readouts to monitor of the distribution of resources on the terminal

Critical value, %: Reaching the value specified here will be considered a potential error. In case the preset Tolerance, % is exceeded within the specified Critical timeout, s, an error is logged. In case the allowed tolerance is not exceeded, the behaviour is considered correct.

Enabled: Specify, whether or not the selected monitoring type is enabled.

Named connections: The list of named connections assigned to the terminal. The client service at the player side will use the assigned named connections for getting server address and the Display ID/@caster ID.

Step 5. You can monitor terminal state in the Overview window or/and send this report to the Service person responsible for the terminal. You can also view the recent screenshots from the terminal in the Screenshots window of the administration console.